EMPOWER
YOUR
CLIENTS
With the knowledge they need to succeed
What we do
We specialize in building best-in-class training courses and video tutorials to educate and engage your clients. From "Getting Started" courses for new clients, to courses designed to help more seasoned users master your platform, and everything in between. Your clients have all they need right at their fingertips.
We work with growth stage software companies seeking to empower, delight and retain their clients.
Confident Users Are Stickier Clients
When clients feel confident using your software, they find it more enjoyable, log in more often, and are more likely to recommend your product to their colleagues and friends. Win-win-win!
Lower Support Costs By Giving Clients Access to On-Demand Learning
Have you ever delivered a training session to a new client, only to be surprised by how many follow up questions they have once they start using the product for themselves? Providing on-demand training helps to guide clients through the steps they need to take, meaning they hit the ground running faster and reach out with fewer basic inquiries.
Why we do it
Director of Learning
Maggie Atkinson is passionate about accelerating the success of growth-stage technology companies through the power of educating and empowering their clients.
She has a decade of instructional design and technical training experience, including:
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Onboarding training during the client's implementation phase
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Creating high quality, tailored video tutorials
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New release training: communicating new features with impactNew
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Designing and implementing learning platforms to host your library of on-demand training videos and resources
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Building a searchable knowledge base from the ground up
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LMS management and design
Maggie also has experience selecting and implementing software to host customer education content, partnering with you to select the best provider for your needs.
Previous companies include Dow Jones, iLEVEL and IHS Markit.
Partnering With Us
Our services are tailor-made to your requirements, stage of business growth, and client base. Book a free 30-minute consultation to help us better understand your business and your needs, and we'll provide you with a recommendation for the type of training we believe will provide maximum impact for your firm.
Who We Help
Early-to-growth stage techn companies with a rapidly-growing client base often recognize the need to scale up their customer education efforts, freeing up team members to drive more growth, or implement and support their existing client base.
How We Partner With You
We learn about your business, your product, and your clients. We work closely with your Product team to understand the technical aspects of your platform, and with your client-facing teams to ensure the value of your software is clearly communicated in the training we create.
The Impact
The result is empowered, confident clients who know where to go for help and can self-serve before reaching out for additional support.
Your internal teams and any new hires will also benefit from product training content, as a scaleable way to up-skill.